Terms of Service & User Agreement

These Terms of Service and User Agreement, referred to as the “Terms,” govern your access to and use of the website, products, tools, platforms, content, software, marketing services, consulting services, and related offerings provided by The Source House.

By visiting our website, submitting information, purchasing services, accessing platform tools, using our marketing systems, or engaging with any service provided by The Source House, you agree to be bound by these Terms, along with our Privacy Policy and any additional written agreements that may apply to your specific services.

If you do not agree with these Terms, please do not use our website, platform, products, or services.

Acceptance of Terms

By using this website or any services offered by The Source House, you confirm that you have read, understood, and agreed to these Terms.

These Terms form a binding agreement between you and The Source House. If you are using our website, platform, or services on behalf of a business, organization, or client, you represent that you have the authority to accept these Terms on behalf of that party.

We may update these Terms from time to time. When changes are made, we may update this page, provide notice through the website, send an email notice, or use another reasonable method of communication. Your continued use of the website or services after updates are posted means you accept the revised Terms.

Services Provided

The Source House provides branding, marketing, website development, CRM support, automation tools, advertising services, social media management, hospitality consulting, operations support, customer experience strategy, digital growth services, and related business solutions.

Our services may include, but are not limited to:

• Website design and development

• Funnel and landing page creation

• CRM setup and support

• Marketing automation

• Email and SMS marketing support

• Social media content and management

• Google Ads and Facebook Ads support

• Local SEO services

• Google Business Profile optimization

• Listings management

• Graphic design and branding

• Content creation

• Business consulting

• Hospitality and operations consulting

• Client portal, booking, and automation support

• Platform access and related digital tools

Specific service details, deliverables, pricing, timelines, and responsibilities may be outlined in a separate proposal, invoice, contract, service agreement, or written communication.

No Guarantee of Results

The Source House works to provide high-quality strategy, services, tools, and support. However, you understand and agree that we do not guarantee specific business outcomes, revenue, rankings, leads, conversions, sales, traffic increases, advertising performance, customer growth, or other measurable results.

Marketing performance may depend on many factors outside our control, including market demand, competition, budget, customer behavior, platform changes, website history, business reputation, offer strength, advertising policies, and third-party technology.

Any examples, case studies, testimonials, or performance references are provided for informational purposes only and do not guarantee that you will achieve the same or similar results.

Temporary Interruptions and Third-Party Availability

You understand that temporary interruptions may occur with websites, software platforms, hosting, CRM tools, payment processors, communication systems, social media platforms, advertising platforms, analytics tools, or other third-party services used to support our work.

The Source House is not responsible for downtime, errors, service interruptions, data delays, delivery failures, missed messages, deleted communications, platform outages, or technical issues caused by third-party providers, internet service interruptions, hosting companies, software vendors, or circumstances outside our reasonable control.

Services are provided on an “as available” basis, and we do not guarantee uninterrupted or error-free operation of any website, tool, platform, automation, campaign, or system.

Right to Modify Services

We may update, improve, modify, replace, suspend, discontinue, or remove certain services, features, tools, workflows, content, pricing, packages, or platform capabilities at any time.

These changes may be made to improve service quality, comply with third-party requirements, meet legal obligations, enhance security, update technology, or adjust business operations.

Your purchase or use of any service is not dependent on the delivery of future features, future releases, platform improvements, or public comments made about potential updates.

Payments, Fees, and Billing

If you purchase services from The Source House, you agree to pay all applicable fees, charges, subscriptions, add-ons, setup fees, recurring fees, or project costs associated with those services.

Fees may be charged as one-time payments, monthly subscriptions, recurring service fees, project-based payments, hourly charges, or other payment structures agreed upon in writing.

You agree to provide accurate billing information, including your name, business information, payment method, billing address, email address, and phone number. You are responsible for keeping billing details current and notifying us of any changes.

If payment is handled through a third-party payment processor, your payment information may be subject to that provider’s terms and privacy policy.

Recurring Charges

If you subscribe to an ongoing service, membership, platform access, retainer, or monthly package, you authorize The Source House or its payment processor to charge your payment method on a recurring basis according to the agreed billing schedule.

Recurring charges may be billed in advance of services. You are responsible for ensuring your payment method remains active and available for scheduled payments.

Overdue Payments

If a payment fails, is declined, is reversed, or becomes overdue, The Source House may suspend services, pause campaigns, disable access, delay deliverables, stop work, or terminate the service relationship until the outstanding balance is resolved.

You may also be responsible for chargeback fees, late fees, collection costs, legal fees, or other expenses related to recovering overdue balances, where permitted by law and applicable agreements.

Refund Policy

Unless otherwise stated in a written agreement, fees paid to The Source House are non-refundable.

This includes payments for setup, strategy, consulting, website work, platform access, marketing services, creative work, advertising management, content creation, automation work, and recurring service packages.

We may, at our sole discretion, issue a refund, credit, or adjustment in certain circumstances. Issuing a refund or credit in one case does not require us to provide the same refund or credit in the future.

If you believe there is an issue with a charge, you must contact us in writing at [email protected] as soon as possible.

Cancellation and Service Adjustments

If you wish to cancel, pause, or adjust a recurring service, you must provide written notice to The Source House at least 30 days before your next billing date, unless a separate written agreement states otherwise.

Cancellation does not remove your responsibility to pay outstanding balances for services already provided, work already completed, platform access already granted, or costs already incurred.

If your access to services was provided through a third party, partner, reseller, or another organization, you may need to contact that provider directly regarding cancellation or account changes.

User Conduct

You agree to use our website, platform, tools, and services only for lawful and appropriate purposes.

You agree not to:

• Use our website or services for illegal, fraudulent, deceptive, abusive, or harmful activity

• Upload or transmit malicious code, viruses, malware, or harmful files

• Attempt to gain unauthorized access to any system, account, server, or network

• Interfere with the security, performance, or functionality of our website or services

• Impersonate any person, business, employee, or representative

• Violate the privacy, intellectual property, or legal rights of others

• Send spam, unauthorized messages, or prohibited marketing communications

• Upload content that is unlawful, threatening, abusive, defamatory, obscene, discriminatory, or otherwise objectionable

• Use our services to harass, intimidate, exploit, or harm any person or group

• Use our platform or services in violation of advertising platform rules, email laws, SMS laws, privacy laws, or other applicable regulations

We may remove, restrict, suspend, or terminate access to any content, account, or service that we believe violates these Terms.

User Content and Client Content

You may provide business information, text, images, logos, files, documents, videos, customer data, brand materials, website content, campaign content, reviews, testimonials, service details, or other materials to The Source House.

You retain ownership of content you provide, but you grant The Source House permission to use, reproduce, edit, publish, display, process, store, and distribute that content as necessary to provide services, complete deliverables, manage campaigns, build websites, configure systems, or perform agreed work.

You represent and warrant that you have the legal right to provide any content, data, images, names, logos, testimonials, or materials submitted to us and that such use does not violate any third-party rights.

You are responsible for the accuracy, legality, and ownership of all content and data you provide.

Client Data and Customer Information

Some services may involve collecting, importing, storing, processing, or managing information about your customers, leads, contacts, subscribers, employees, or clients.

You are responsible for ensuring that you have proper consent, legal authority, and rights to collect, use, upload, share, and process that information.

You are also responsible for complying with applicable privacy laws, marketing laws, email rules, SMS rules, advertising policies, and industry-specific requirements related to your customer data.

The Source House may process this information only as necessary to provide services, support your account, manage systems, configure tools, or fulfill agreed business functions.

Account Access, Passwords, and Security

Some services may require account access, login credentials, platform permissions, or administrative access.

You agree to provide accurate account information when needed and to maintain the confidentiality of usernames, passwords, access links, and login credentials.

You are responsible for activity that occurs under your account or through credentials you provide. You agree to notify us immediately if you believe your account, website, CRM, platform, email, or related system has been compromised.

The Source House employees, contractors, or support representatives will never ask you to publicly share sensitive login information. When credentials are required, they should be shared only through secure or approved methods.

Third-Party Tools, Platforms, and Services

Our services may involve third-party tools or platforms, including but not limited to website builders, CRM systems, hosting platforms, payment processors, analytics tools, social media platforms, advertising platforms, email systems, SMS providers, scheduling tools, automation tools, and software integrations.

You understand that third-party platforms have their own terms, privacy policies, pricing, rules, limitations, and technical requirements. The Source House is not responsible for third-party platform changes, outages, restrictions, account suspensions, policy updates, billing changes, or service limitations.

Any third-party links, tools, references, integrations, or services are provided for convenience or service delivery and do not create an endorsement or guarantee.

Advertising and Platform Policies

If The Source House assists with Google Ads, Facebook Ads, Instagram Ads, social media campaigns, email marketing, SMS marketing, or other promotional activity, you agree to comply with all applicable platform policies, industry rules, privacy requirements, and advertising laws.

Advertising platforms may reject, pause, limit, suspend, or remove campaigns for reasons outside our control. We are not responsible for ad disapprovals, account restrictions, platform policy enforcement, cost changes, audience limitations, tracking limitations, or results affected by third-party ad platforms.

Electronic Communications

By using our website or services, you consent to receive electronic communications from The Source House. These may include emails, SMS messages, platform notifications, invoices, proposals, support updates, account notices, service updates, marketing messages, or other communications.

You agree that electronic communications satisfy any legal requirement that such communications be in writing, where permitted by law.

We will not ask you by email for highly sensitive confidential information such as passwords or full payment details. If you receive a suspicious message claiming to be from The Source House, please contact us at [email protected].

Intellectual Property of The Source House

All content, branding, text, design, layouts, graphics, logos, icons, service names, platform materials, website copy, marketing materials, systems, processes, templates, creative assets, strategy documents, and other materials created or owned by The Source House are protected by intellectual property laws.

Unless expressly permitted in writing, you may not copy, reproduce, modify, republish, upload, transmit, sell, distribute, reverse engineer, or create derivative works from our content, website, systems, templates, materials, or intellectual property.

Use of our name, logo, branding, service marks, or materials without written permission is prohibited.

Work Product and Deliverables

Ownership of custom deliverables may depend on the service agreement, project scope, and payment status.

Unless otherwise stated in writing, once full payment is received, you may use final approved deliverables created specifically for your business for their intended business purpose.

However, The Source House may retain ownership of underlying tools, templates, frameworks, systems, processes, methods, source files, drafts, concepts, unused designs, strategy documents, internal materials, and pre-existing intellectual property.

We may also retain the right to display completed work in portfolios, case studies, marketing materials, or examples unless otherwise agreed in writing.

Feedback, Suggestions, and Ideas

If you submit suggestions, ideas, feature requests, feedback, concepts, or recommendations to The Source House, you agree that such submissions are voluntary and not confidential.

You grant The Source House the right to use, adapt, develop, improve, or incorporate your feedback or ideas without compensation, restriction, or obligation to you.

We are not required to implement, respond to, or compensate you for any idea or suggestion you provide.

Copyright and Infringement Concerns

The Source House respects the intellectual property rights of others. If you believe content on our website or connected services infringes your copyright, you may contact us with a written notice that includes:

• Your name and contact information

• A description of the copyrighted work

• The specific URL or location of the allegedly infringing content

• A statement that you have a good faith belief the use is not authorized

• A statement that the information in your notice is accurate

• Your physical or electronic signature

Copyright notices may be sent to:

The Source House
Email: [email protected]
Attn: Copyright / Intellectual Property Notice

If content you provided is removed due to an infringement claim and you believe it was removed by mistake, you may contact us with a written counter-notice.

Data Storage and Backups

Subject to our Privacy Policy, you understand that The Source House is not responsible for the deletion, loss, corruption, failure to store, or failure to transmit data, content, files, communications, automations, campaigns, contacts, or settings maintained through third-party platforms or services.

You are responsible for maintaining your own backups of important business data, website content, customer information, files, documents, and other materials.

We may remove or deactivate inactive, unpaid, terminated, or non-compliant accounts or services where permitted by law and applicable agreements.

Disclaimer of Warranties

The website, services, content, tools, platform access, third-party integrations, and related materials are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, The Source House disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, or suitability.

We do not warrant that:

• The website or services will meet your specific requirements

• The website or services will be uninterrupted, secure, timely, or error-free

• Results from using our services will be effective, accurate, profitable, or reliable

• Any defects, errors, or issues will be corrected immediately

• Third-party platforms or integrations will remain available or unchanged

• Marketing, advertising, SEO, or automation efforts will produce specific outcomes

Your use of the website and services is at your own discretion and risk.

Limitation of Liability

To the fullest extent permitted by law, The Source House, its owners, employees, contractors, partners, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages.

This includes, but is not limited to, damages related to lost profits, lost revenue, lost data, lost business, service interruption, advertising costs, reputational harm, missed leads, missed opportunities, website downtime, campaign performance, third-party platform issues, or unauthorized access.

If liability is found, our total liability for any claim shall not exceed the amount you paid to The Source House for the applicable service during the three months immediately preceding the event giving rise to the claim, unless a different limit is required by law.

Indemnification

You agree to defend, indemnify, and hold harmless The Source House, its owners, employees, contractors, partners, affiliates, and service providers from any claims, damages, liabilities, losses, costs, or expenses, including reasonable attorney fees, arising from:

• Your use of our website, services, tools, or platform access

• Your breach of these Terms

• Your violation of any law, regulation, or third-party right

• Content, data, or materials you provide

• Your marketing, advertising, SMS, email, or customer communication practices

• Your relationship with your customers, clients, users, or third-party providers

• Unauthorized access caused by your actions or failure to secure credentials

• Claims involving intellectual property, privacy, data protection, or customer consent

Termination or Suspension of Services

The Source House may suspend or terminate your access to all or part of the website, platform, services, tools, or accounts at any time if we believe you have violated these Terms, failed to pay required fees, engaged in unlawful or harmful conduct, misused services, or created risk for our business, users, clients, or third-party providers.

Upon termination, your right to use the applicable services will immediately cease. We are not liable for damages resulting from suspension, termination, account restriction, or removal of access.

Any unpaid balances, confidentiality obligations, intellectual property provisions, disclaimers, limitations of liability, indemnity obligations, and other provisions intended to survive termination shall remain in effect.

Privacy

Your use of our website and services is also governed by our Privacy Policy. By using our website or services, you consent to the collection and use of information as described in that policy.

If you provide services to your own customers through tools, websites, funnels, forms, CRM systems, or automations configured by The Source House, you are responsible for maintaining your own privacy policy, terms, consent language, and customer-facing legal disclosures.

International Use

Our website and services may be accessible from outside the United States. We make no representation that our website, content, services, or tools are appropriate or available for use in every jurisdiction.

If you access the website or services from outside the United States, you are responsible for complying with local laws, regulations, taxes, privacy rules, and marketing requirements.

Governing Law

Unless otherwise stated in a separate written agreement, these Terms shall be governed by the laws of the state in which The Source House is legally registered or primarily operates, without regard to conflict of law principles.

Any disputes shall be handled in the appropriate courts or dispute resolution forum with jurisdiction over The Source House, unless another venue or process is required by applicable law or agreed to in writing.

Notices

All notices to The Source House must be sent in writing by email unless another notice method is required by law or agreed to in writing.

Notices may be sent to:

The Source House
Email: [email protected]
Business Email: [email protected]
Phone: (205) 864-7195
Address:

Attn: Customer Service / Legal Notices

We may send notices to you using the email address, billing address, account contact information, or other contact details you provided.

Force Majeure

The Source House shall not be liable for any delay, failure, or interruption caused by events beyond our reasonable control.

This may include acts of God, natural disasters, labor disputes, internet outages, cyberattacks, government actions, war, terrorism, pandemics, power failures, third-party platform outages, hosting failures, payment processor interruptions, severe weather, or other events outside our control.

Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that portion shall be interpreted as closely as possible to the original intent while remaining enforceable. The remaining provisions shall continue in full force and effect.

No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.

Entire Agreement

These Terms, together with our Privacy Policy and any applicable written agreement, proposal, invoice, statement of work, or service contract, represent the entire agreement between you and The Source House regarding your use of the website and services.

If there is a conflict between these Terms and a signed written agreement, the signed written agreement will control for the specific services covered by that agreement.

Last Updated

Last Updated: June 4, 2026